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Check booking status and details

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Check your booking details and status

You can check your booking status in the User Zone. To do that, log in or register with the e-mail that was used to make the booking and go to the “My Bookings” bookmark.

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Most frequently asked questions regarding booking

My booking

  • No booking confirmation. How can I check its status?

    We send the booking confirmation in an e-mail after the tickets are booked and paid for. Current booking status can be checked on your account in the eSky User Zone in “My booking” bookmark or under this link (you have to provide booking number and an e-mail that was used to make it).

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  • No boarding passes

    We send boarding passes to the e-mail provided during the booking from 48 to 8 hours before the flight. If your travel consists of a couple of flights, boarding passes will be sent in separate e-mails – from 48 to 8 hours before each one of them.

    If your flight is in less than 8 hours and you do not have the e-mail with the boarding passes, check the SPAM folder and make sure what e-mail was provided during the booking. It is possible that the boarding passes were sent to another inbox you own.

    Attention! When it comes to flights that require providing additional details in the check-in form, boarding passes will be sent only after the required information is added. If your booking includes additional passengers, make sure that the details were provided for all of them.

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  • How can I buy luggage?

    Checked luggage can be bought during booking the ticket or added after, but no later than 48 hours before the flight.

    Exemplary conditions:

    FlySafair (price for the flight leg/passenger):

    • 20 kg, 1 piece of luggage – bought online – from 200 ZAR*
    • 20 kg, 1 piece of luggage – bought on the airport – from 265 ZAR*

    Mango Airlines (price for the flight leg/passenger):

    • 20 kg in total regardless of the number of luggage pieces – free of charge
    • after exceeding 20 kg – from 70 ZAR to 135 ZAR per kilogram*

    Other airlines – [check here]

    * Prices are set by the airlines and might change. Provided values are only indicative.

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  • How can I buy priority boarding?

    Priority boarding service can be bought during booking the ticket or added after, but no later than 48 hours before the flight.

    Attention! Priority boarding service is limited and might be unavailable.

    Exemplary conditions:

    FlySafair (price for the flight leg/passenger):

    • priority boarding service can be added for passengers travelling from Cape Town to Johannesburg – from 120 ZAR*

    * Prices are set by the airlines and might change. Provided values are only indicative.

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  • How can I buy seat selection service?

    Airlines booking systems assign seats on the plane randomly. In case of a flight with co-passengers, carriers split up people travelling together (the only exception to this rule is a situation in which a child travels with a guardian). To avoid such inconvenience, it is worth to buy a seat selection service.

    The service can be bought during booking the ticket (option available only for selected airlines) or by contacting us through the contact form (link below).

    Booking a selected seat is a paid service and its price depends on the airline and the type of the chosen seat. In response to your message, our consultants will send information about seats availability and prices.

    Exemplary conditions:

    FlySafair (price for the flight leg/passenger):

    • From 100 ZAR to 200 ZAR*

    Mango Airlines (price for the flight leg/passenger):

    • From 135 ZAR to 200 ZAR*

    Attention! Number of free seats on the plane changes dynamically and the selected seats might be unavailable.

    * Prices are set by the airlines and might change. Provided values are only indicative.

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  • I want to cancel a booking. How can I do that?

    In most of the low-budget airlines (including Ryanair, Wizz Air, easyJet, Laudamotion) returning the ticket is impossible. The airlines emphasize in the booking conditions that the tickets are non-refundable. 

    When it comes to commercial airlines (e.g. LOT, Lufthansa, Air France), the possibility to return a ticket is specified in the tariff conditions.

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  • I need an assist on the airport. What should I do?

    The need to use a special assistance at the airport should be submitted immediately after booking the ticket. Time in which the airline or an airport must be informed about the fact depends on the policy of a specific carrier or airline.

    Special assistance is free of charge and entitled to it are people with disabilities and limited mobility.

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  • Information regarding change of flight time by the airline

    If an airline changes the time of the flight, we will inform you about it. An information about the change will be sent to the email provided during the booking.

    Message from us will be titled:
    IMPORTANT! Schedule change notification, confirmation code [booking number]

    Attention! We will send the new ticket with a changed time of flight to the e-mail provided during the booking.

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Online check-in

  • Error during online check-in

    If an error occurred during providing the passenger details in the check-in form or during an independent check-in, you have to immediately inform us about it.

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Changes in the booking

  • How can I change the flight date?

    The possibility to change the travel date depends on the airline. Some of the low-budget airlines allow to change the date for an additional fee (depending on the carrier it might be as high as 3060 ZAR), while some of the commercial airlines provide such service only for selected tariffs. 

    The fee for changing the date is charged for each passenger and for each flight leg (single flight). Additionally, the difference between the prices of an original and a new ticket might be added to the amount. Airlines do not return a difference if the price of the new ticket is lower than the original one.

    In some cases eSky charges an agency fee in the amount of 215 ZAR for making a change on the ticket, which is included in the total price for the change. This fee is charged for each passenger that needs a change made.

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  • Invalid passenger details in the booking. What should I do?

    In most of the airlines changing the details on the ticket is not permitted. It is possible to correct the incorrect data, however the scope and the price of the changes depends on the policy of a specific airline.

    All incorrect information on the ticket, such as:

    • misspelling in the first name or last name,
    • wrong date of birth,
    • wrong passenger title (Mr./Mrs.),
    • wrong passenger type (adult/child)

    should be immediately reported. Our consultants will check the possibility to correct the mistakes mentioned above, inform about the possible charges for the change and contact the airlines to correct the details on the ticket.

    Attention! Lack of the special characters and accents (e.g.. č, é, ö), as well as spaces and diacritics in the multipart last names on the ticket is not an error. Airlines do not use them on purpose. 

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Invoice

  • How to change the buyer's details on the invoice?

    The change of the buyer’s details (not the passenger!) is possible up to 30 days after purchasing the ticket. eSky allows to change the details:

    • from a natural person to a different natural person
    • from a natural persona to a company.

    It is not possible to change the details from the company to another company or from the company to a natural person.

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  • Why there are two amounts on an invoice, both in different currencies?

    Because the purchase is processed by a Polish company, the legal regulations require introducing two amounts on the invoice. One of them is the amount in which the service was purchased, and the other one is its equivalent in PLN (Polish Zloty).

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